Privacy Policy
Effective Date: 25 August 2026
Introduction
The Company operates the website located at https://www.prosperhome.mom and provides computer systems design and computer integrated systems design services to clients around the world. This Privacy Policy explains how GOLD LONG GROUP LIMITED, with its registered office at Rm 602 6/F LEMMI CTR, 50 HOI YUEN RD, Kwun Tong, Hong Kong (HK), collects, uses, stores, and protects personal information. The website and its underlying services are developed and operated by the developer GoldLong on behalf of the Company. By accessing the website or using any of our services, you agree to the practices described in this policy. Please read the full text carefully before you provide us with any personal information. If you do not agree with any part of this policy, please stop using the website and do not submit any personal data to us. This policy is intended to be clear and practical, and we are always willing to answer your questions about how your information is handled.
Scope of This Policy
This policy applies to every visitor of the website and to every client, partner, supplier, and contractor who interacts with the Company. It covers personal information that we collect directly from you, information that we receive automatically through your use of the website, and information that we receive from third parties where you have authorized those third parties to share it with us. It does not apply to websites that are operated by other organizations and that you may reach through links on our pages. We encourage you to review the privacy practices of those third-party websites independently before you share any personal information with them. Nothing in this policy restricts the rights that you hold under the laws of your own jurisdiction, and where a law gives you stronger protection than this policy, the law will prevail. The scope of the Company is professional, scientific, and technical services, including computer systems design and computer integrated systems design, and this policy is written with that business in mind.
Information We Collect
We collect several categories of information in order to operate the website and to deliver our services. Contact information includes your name, email address, telephone number, and postal address. Business information includes your company name, your job title, and the nature of your enquiry or project. Technical information includes your internet protocol address, browser type, operating system, device identifiers, and the pages that you visit on the website. Communication information includes the content of messages that you send to us through the contact form or by email. We also collect project information, such as the scope, requirements, and data that you share with us during an engagement, to the extent that the project is relevant to our work. We collect only the information that is necessary to respond to your requests, to provide our services, and to improve the website. We do not collect sensitive information unless the specific services that you request require it.
How We Collect Information
We collect information in three principal ways. First, you provide information directly when you complete the contact form, send us an email, telephone our office, or correspond with our team in any other way. Second, we collect technical information automatically through cookies, log files, and similar technologies when you browse the website. Third, we may receive information from public sources or from business partners when that information is relevant to a project that we are developing together and when we are entitled to receive it. We never purchase personal information from data brokers, and we never collect information from sources that you have not reasonably authorized. We are transparent about what we collect and why, and we will always be able to explain to you the source of any information that we hold about you. If you choose not to provide certain information, we may not be able to respond to your enquiry or to deliver the service that you have requested.
How We Use Your Information
We use your personal information for clearly defined purposes only. We respond to your enquiries and provide the information or services that you request. We prepare proposals, manage contracts, and deliver the systems that we design for our clients. We send service updates and administrative notices that are necessary for the operation of your account or project. We improve the performance, security, and usability of the website. We may send occasional marketing communications if you have agreed to receive them, and you can withdraw that agreement at any time without any penalty. We may use information in anonymized form for research, reporting, and statistical purposes, in a way that no longer identifies you. We do not use your information in ways that are incompatible with the purposes described in this policy. If we ever intend to use your information for a new purpose that is not described here, we will explain that purpose to you before we do so.
Legal Bases for Processing
Where the law of Hong Kong or the General Data Protection Regulation applies, we rely on several legal bases for processing your information. We process information to perform a contract with you or to take steps that you have asked us to take before entering into a contract. We process information where we have a legitimate interest in operating and improving our business, provided that your rights and interests do not override that interest. We process information where you have given clear consent, and we process information where we are required to do so by law. We may also process information to protect the vital interests of a person, or to establish, exercise, or defend legal claims. You can request details of the specific basis that applies in your case at any time by contacting us, and we will provide that explanation in plain language. Where we rely on consent, you are free to withdraw that consent at any time, and the withdrawal will not affect the lawfulness of processing that happened before you withdrew it.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. We retain contact and communication information for the period required to respond to your enquiry and for a reasonable period afterwards, so that we can refer back to the conversation if you come back to us. We retain project and contract records for the duration of the engagement and for the period required by applicable law, including tax and accounting obligations. We retain technical logs for a limited period to support security and performance monitoring. When information is no longer needed, we delete it or anonymize it so that it can no longer identify you. Retention periods are reviewed regularly, and we apply the principle of data minimization so that we hold the least amount of information needed for the shortest period necessary. If you ask us to delete your information, we will do so subject to any legal obligation that requires us to keep it.
Data Security Measures
We protect your information with administrative, technical, and physical safeguards that are appropriate to its sensitivity. Access to personal information is restricted to employees and contractors who need it to perform their duties, and each person is bound by confidentiality obligations. We use encrypted connections for data transmitted over the internet, and we store data in secured environments that are monitored against unauthorized access. We review our security controls regularly and we respond promptly to any suspected incident. No method of transmission over the internet is completely secure, but we work continuously to reduce the risk of unauthorized access, loss, alteration, or misuse. In the unlikely event of a breach that affects your personal information, we will notify you and the relevant authorities where the law requires it, and we will take reasonable steps to reduce the harm that could result from the breach. Security is a shared responsibility, and we ask you to protect any credentials that we issue to you.
International Transfers
Because we serve clients across many countries, your personal information may be transferred to and processed in jurisdictions outside your own, including Hong Kong and other regions where our service providers operate. When we transfer information across borders, we rely on safeguards that are recognized under applicable law, such as standard contractual clauses, adequacy decisions, or other approved mechanisms. We take reasonable steps to ensure that any international transfer is protected to a standard that is at least equivalent to the level of protection that applies where you are located. Where you would like to know more about the safeguards that apply to a specific transfer, we will provide you with the relevant details on request. We will never transfer your information to a country that is known to provide inadequate protection without putting appropriate safeguards in place first. The Company headquarters remain in Hong Kong, and we can always account for where your information is held.
Your Rights and Choices
Depending on where you live, you may have rights in relation to your personal information. You may have the right to access a copy of the information that we hold about you. You may have the right to request correction of inaccurate or incomplete information. You may have the right to request deletion of information in certain circumstances, and the right to object to or restrict certain processing. You may also have the right to data portability, which allows you to receive your information in a structured and machine-readable form, and the right to withdraw consent at any time. To exercise any of these rights, contact us using the details at the end of this policy, and we will respond within the time required by law. We will verify your identity before we act on your request, and we may ask you for additional information where we need it to confirm who you are. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe that we have not handled your information lawfully.
Privacy for Children
The website is not directed to children, and we do not knowingly collect personal information from children below the age of sixteen. If we learn that we have collected personal information from a child below that age without the consent of a parent or legal guardian, we will delete that information promptly. If you are a parent or guardian and you believe that your child has provided personal information to us, please contact us using the details below, and we will investigate the matter and remove the information where appropriate. We encourage parents to supervise their children when they use the internet and to explain to them the importance of protecting personal information. Our services are business services, and we have no reason to collect information from children as part of our normal operations. This section is intended to reassure families that our website is built with their safety in mind.
Third-Party Links and Services
The website may contain links to websites, platforms, and services that are operated by third parties. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, their privacy practices, or their security. When you follow a link to a third-party website, you should review the privacy policy of that website before you provide any personal information to it. We recommend that you do not provide sensitive information through any website unless you have confirmed that the website is secure and trustworthy. The presence of a link on our website does not mean that we endorse the linked organization or that we have any control over how it handles data. We may also use third-party tools to support the operation of the website, and those tools are covered by the service provider arrangements described elsewhere in this policy. If you have concerns about a specific link, please tell us and we will review it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the services that we offer. When we make a material change, we will update the effective date at the top of this policy and, where appropriate, we will notify you through the website. We encourage you to review this policy regularly so that you stay informed about how we protect your information. Your continued use of the website after a change takes effect means that you accept the updated policy. If a change is significant, we will bring it to your attention before it takes effect where we reasonably can. We will never reduce your rights under this policy without telling you clearly and giving you the chance to object. We keep an archive of previous versions of this policy so that you can see how our practices have developed over time. The version that applies to you is the version that was in effect on the date that you used the website.
How to Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about the way that we handle your personal information, you can contact us at any time. You can write to the Data Protection Officer of GOLD LONG GROUP LIMITED at Rm 602 6/F LEMMI CTR, 50 HOI YUEN RD, Kwun Tong, Hong Kong (HK), you can send an email to service@prosperhome.mom, or you can telephone our office at +16675672165. We will acknowledge your message promptly and we will respond with a full answer within a reasonable time. If you are not satisfied with our response, you may escalate the matter through the channels available under the laws of your jurisdiction. We value the trust that you place in us when you share your information, and we will always treat your concerns seriously and resolve them fairly.